Privacy Policy

Effective Date: 06/05/2025

Thunder Rock School (“we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Thunder Rock School mobile application (the “App”).

By using the App, you agree to the terms of this policy and consent to the collection and use of your personal data as described below.

1. Personal Data We Collect

We may collect and store the following types of data:

  • a. Personal Information
    • Full name
    • Email address
    • Mobile number
    • Student or parent profile details
    • Lesson and booking history
    • Payment and billing information
  • b. Device & Usage Data
    • Device model and operating system
    • IP address
    • App usage behavior and feature access
    • Error logs and diagnostics
  • c. Child-Related Data

    If the user is a minor, we collect only the necessary data with the express consent of a parent or legal guardian.

2. Purpose of Collection
  • Schedule, reschedule, and manage music lessons
  • Track attendance, payments, and remaining credits
  • Send reminders, announcements, and school updates
  • Allow access to learning materials and resources
  • Improve app performance and troubleshoot issues
  • Fulfill legal obligations or regulatory requirements
3. Consent

By providing your personal data through the App, you consent to its collection, use, and disclosure for the stated purposes. You may withdraw your consent at any time by contacting us (see Section 9), although this may affect your access to certain features or services.

4. Disclosure of Data

We will not sell or rent your personal data. We may disclose your data only to:

  • Our staff, instructors, and administrators
  • Third-party service providers (e.g., cloud storage, payment gateways) with strict confidentiality obligations
  • Legal authorities where required by Singapore law
5. Protection of Data

We take reasonable precautions to protect your data from loss, misuse, and unauthorized access. These include encryption, secure servers, and internal access controls. However, no method of transmission over the internet is 100% secure.

6. Retention of Data

Your personal data will be retained only for as long as necessary to fulfill the purposes stated above or as required by law. When no longer needed, data will be securely deleted or anonymized.

7. Access, Correction, and Withdrawal

You have the right to:

  • Access your personal data in our possession
  • Correct any inaccurate or incomplete data
  • Withdraw consent for the collection and use of your data

To do so, please contact our Data Protection Officer (see Section 9).

8. Children’s Privacy

If you are under the age of 13, a parent or guardian must consent on your behalf before using the App. We do not knowingly collect data from minors without appropriate consent.

9. Contacting Us

If you have any questions, feedback, or requests regarding your personal data, please contact our Data Protection Officer at:

Thunder Rock School
Email: info@thunderrockschool.com
Phone: +65 6456 8722
Address: 227A Upper Thomson Rd, Singapore 574359

10. Updates to This Policy

This Privacy Policy may be updated from time to time to ensure compliance with Singapore laws or to reflect changes in our business practices. Any changes will be published in the App and take effect immediately upon posting.